About the company
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
About the role
The IT Operations team keeps Anthropic running. We're hiring IT Operations Engineers to own SaaS Operations: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources.
Responsibilities
- Perform admin actions inside configured apps: role grants, settings changes, and user troubleshooting across apps such as Gong, 1Password, MongoDB, and Vanta
- Own intake and execution for tickets escalated from the Support queue into the SaaS lane
- Identify repetitive work and automate it: license workflows, seat reporting, evidence pulls
- Build automations with scripts, app-native workflows, and AI tools
- Monitor application health, usage, and performance at the app level
- Coordinate vendor-driven app updates and feature rollouts
- Assign and reclaim licenses across the catalog
- Produce seat utilization reporting and run the monthly utilization review
- Own the renewal calendar and prepare true-ups
- Act as the day-to-day contact for vendor customer success managers
- Pull SOC2 evidence, support access-review execution, and package audit responses
- Administer Google Calendar resources and Google Groups
- Support Slack app installs, workspace compartmentalization, and credential rotation
Requirements
- 6+ years of hands-on experience administering a portfolio of SaaS applications at the admin level
- Have owned license and seat management: assignment, reclamation, and utilization reporting
- Have supported renewals or true-ups and worked directly with vendor account or CSM contacts
- Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)
- Excellent communicator who enjoys helping people solve problems
- Write runbooks, how-to guides, and knowledge base articles
- Organized enough to run calendar-driven work alongside a ticket queue
- Take ownership of problems and follow through until resolved
- Look for manual work that repeats and automate it
Strong candidates may also
- Have basic scripting experience (Bash or Python)
- Have Google Workspace administration experience, especially with Google Groups
- Have worked a full SOC2 or similar audit cycle on the evidence side
- Have experience with a SaaS management or license management platform
- Have experience using AI tools to improve productivity
Conditions
- This is a remote role. Travel to the San Francisco office is required, along with occasional travel to other Anthropic offices
- Annual Salary: $180,000 - $230,000 USD
- Minimum education: Bachelor's degree or equivalent combination of education, training, and/or experience