About the Role
We’re seeking a Customer Solutions Architect (CSA) to help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads.
Responsibilities
- Discovery: Lead technical discovery to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Design, build, and present Supabase platform demonstrations to high-value customers.
- Work directly with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
- Proof-of-Value Onboarding: Collaborate directly with customers to determine the technical scope of a proof-of-value.
- Set proof-of-value timelines, business outcomes, and success criteria.
- Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars.
- Customer Success: Understand immediate custom goals as well as long-term customer opportunities to build meaningful account plans.
- Deliver on synchronous and asynchronous engagements with Supabase customers, including application architecture assessments, database design and performance optimization, and proactive support.
- Serve as an internal champion for your customers and for the platform.
- Invest in customer connections to build a trust-based relationship.
Preferred Experience
- 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar.
- Strong background with relational database management systems such as PostgreSQL or MySQL.
- Background in web application development, with familiarity with Python, C# and popular JavaScript frameworks (React, Vue, Svelte) as well as Node.js.
- Very strong communication skills, particularly of technical concepts.
- Well-organized and effective storyteller with meaningful interpersonal skills.
- Experience with project management, business analysis and revenue operations tools. We use HubSpot, BigQuery etc.
- Previous experience leading customer-facing engagements to deliver meaningful technical and business value.
What We Offer
- Fully Remote: We hire globally. We provide a WeWork membership or co-working allowance.
- ESOP: Every team member receives equity ownership.
- Tech Allowance: Budget for your ideal work environment.
- Health Benefits: 100% coverage for employees, 80% for dependents.
- Annual Off-Sites: Company gathers in a new city each year.
- Flexible Work: Asynchronous and trust-based.
- Professional Development: Annual education allowance.