About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Director, Client Solutions based in United Kingdom.
Responsibilities
- Own the executive-level relationship across a portfolio of clients, acting as the primary strategic contact for senior marketing and growth stakeholders.
- Establish and maintain a strong client cadence through biweekly meetings, monthly roadmap and statement-of-work reviews, and quarterly business reviews covering results, priorities, risks, and future opportunities.
- Keep clients proactively informed about progress, budgets, timelines, risks, and decisions, ensuring there are no unexpected developments.
- Identify revenue opportunities across acquisition, conversion, and retention, connecting each challenge to the relevant customer pain, metric, business impact, and potential solution.
- Build and defend growth roadmaps collaboratively with clients, using measurement frameworks, KPI definitions, funnel and cohort analysis, lifecycle strategies, experimentation roadmaps, and performance readouts.
- Translate technical decisions and recommendations into clear business implications that executive stakeholders can understand and act upon.
- Scope projects and translate client requirements into sufficiently detailed briefs for architects and engineers, while remaining accountable for the quality and business relevance of the final outcome.
- Lead project execution through sprint cadence, board management, dependencies, risks, timelines, and critical-path oversight rather than performing the technical implementation yourself.
- Review completed work against agreed client objectives before delivery and ensure commitments are fulfilled to the expected standard.
- Run pre-sales discovery, qualify opportunities, develop proposals, and present scope, phasing, investment, and business cases directly to prospective clients.
- Partner with Sales throughout qualification, discovery, and closing before taking ownership of the account during delivery.
- Price and scope technical work with profitability and delivery feasibility in mind.
- Own retention and expansion across your portfolio, ensuring scope changes are estimated, documented, and approved before work begins.
- Maintain a six-month forward roadmap so future engagements can be planned and contracted before existing scopes come to an end.
Requirements
- 10+ years of experience in consulting, agency, or professional services, including at least 5 years owning senior client relationships with direct revenue responsibility.
- Fully fluent English, combined with professional working proficiency in at least one additional European language such as German, French, Spanish, or Italian.
- Strong understanding of the full marketing lifecycle, including demand generation, nurturing, acquisition, retention, and growth, with the ability to identify where revenue is being lost between stages.
- Solid understanding of how marketing technology supports modern marketing operations, including advertising, customer data platforms, marketing engagement, CRM, analytics, and related infrastructure.
- Advisory-level knowledge of modern marketing and customer data technologies, with the ability to assess technology choices, understand trade-offs, evaluate how systems work together, and challenge poor technical recommendations without being responsible for configuration or coding.
- Advanced understanding of marketing and growth analytics, attribution, and data-driven approaches for improving marketing performance and returns.
- Demonstrated success retaining and expanding client accounts, ideally supported by measurable commercial results.
- Proven pre-sales experience covering discovery, qualification, scoping, proposal development, and presenting solutions to executive buyers.
- Experience scoping and pricing technical work in a way that balances client value, delivery feasibility, and profitability.
- Understanding of how European businesses purchase, contract, and operate across markets, including procurement, data protection, and consent requirements.
- Advisory command of customer data platforms such as Segment, Hightouch, or RudderStack; analytics platforms such as Amplitude, Mixpanel, or GA4; lifecycle tools such as Braze, Customer.io, HubSpot, Marketo, or Iterable; warehouse and transformation technologies such as Snowflake, BigQuery, or dbt; tag management; CRM; and consent management platforms.
- Strong ownership mindset, with the ability to take responsibility for outcomes, surface blockers early, and drive issues through to resolution.
- Excellent strategic and commercial judgment, with the ability to balance client value, delivery quality, account health, and profitability.
- Strong communication and relationship-building skills, particularly with senior and executive stakeholders.
- Ability to manage multiple priorities in an environment where consulting, delivery, and business development can comp