About the company
Navan is seeking an IT Support Engineer for our Tel-Aviv office. This is an on-site position requiring five days a week in the office.
Responsibilities
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools
- Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements
- Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
- Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates
- User Account Management: Modify and deactivate user accounts, email addresses, and access permissions
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory
- IT Policies and Compliance: Enforce company IT policies and procedures
- Manage and lead onboarding logistics and IT training for new hires
- Support local A/V Operations
- Support Company All Hands events
- Provide white glove support to C-level executives
- Participate in an on-call rotation schedule
- Accountability for site IT Operations and Maintenance
- Assist IT leadership and other IT cross-functional teams with project-level deliverables
Requirements
- 4+ years of experience in a customer-facing IT Support function
- 4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
- Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
- Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
- Strong A/V & Video Conferencing setup and troubleshooting experience
- Proven ability as an IT Specialist in a fast-paced and corporate environment
- Ability to lift and carry items weighing 10-50 pounds
- Bachelor's degree in Information Technology or any Computer-related degree is a huge plus