About the company
N26 has reimagined banking for today's digital world, building a global banking platform without physical branches, paperwork, or hidden fees.
Responsibilities
- Lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling
- Design, deploy, and govern E2E, multi-step Agentic AI solutions and automations targeting high-volume processes and manual back-office tasks
- Act as the primary AI Champion for Banking Operations
- Identify structural and behavioral barriers to adoption; design frameworks that embed new AI capabilities into operations
- Lead structured process capture, process mining, and workflow mapping
- Partner with Conversational Banking and Platform owners to optimize Salesforce and integrate AI agents with central architecture and AWS infrastructure
- Define and track clear metrics for every initiative (FTE impact, handling times, error rates, cost-per-unit, time saved)
- Work with Banking Ops leads, Data Science, AI Enablement, and Engineering to turn pain points into product specs and PRDs
- Collaborate with Data Protection, Legal, and Compliance teams to ensure GDPR and EU AI Act compliance
- Own product readiness for launches
Requirements
- 5+ years in Product Management, Process Engineering, or Operational Transformation, ideally in tech, digital, or fintech
- Demonstrated experience taking ML, RPA, or Agentic AI products from 0 to 1 with measurable operational savings
- Comfortable working with APIs, prompt engineering, agentic frameworks, and orchestration tools
- Expertise in workflow mapping, failure demand analysis, and waste-reduction methodologies (Lean, Six Sigma, or equivalent)
- Background in banking or fintech, navigating compliance, legal, and risk sign-offs
- Proficient in using data to model impact (Power BI, SQL, or similar)
- Exceptional communication skills with a track record of presenting to senior leadership
Conditions
- Competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
- One dedicated team day in the office per week plus another day of your choice, with remote work the rest of the time
- Premium subscription on personal N26 bank account, plus subscriptions for friends and family
- Additional day of annual leave for each year of service
- Relocation package with visa support