About the Company
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Responsibilities
- Work alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
- Be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
- Be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Requirements
- 5+ years of proven experience; we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
- Strong technical experience in more than one of the following areas:
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
- Understand core Kubernetes concepts, including containers, namespaces, custom resources and multi-cluster deployments
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Experience building and maintaining complex mission-critical production database systems
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
- Desire and ability to rapidly learn a wide variety of new technical skills
- If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).
- Genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time.
- Willingness and ability to get help from team members when required, and good judgment to know when to seek help.
Conditions
- Position based in our Gurugram office.
- Standard work week: Monday to Friday, every week.
- Hybrid working model.
- We aim to have diverse technical backgrounds and different subject matter expertise is welcome.
- You do not need to have prior experience with MongoDB. We can teach you that!