Pre-Sales Engineer

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.

• Partner closely with the Japan sales team to support active opportunities from first demo through to close.
• Lead compelling, tailored product demonstrations that speak directly to each prospect's business context and pain points.
• Respond to technical queries, RFPs, and security questionnaires with clarity and confidence.
• Run proof-of-concept engagements that give prospects a genuine feel for the platform's value in their environment.
• Help shape the commercial conversation by articulating ROI, use cases, and competitive differentiation in ways that land with Japanese buyers.
• Build deep, trusted relationships with existing customers - acting as their go-to technical advisor and product champion.
• Run regular business reviews, product updates, and enablement sessions to keep customers engaged and growing their usage.
• Identify expansion opportunities within the existing customer base and work with the account team to develop them.
• Act as the voice of the Japanese customer internally - capturing feedback, surfacing product gaps, and advocating for the market's needs.
• Represent the company at Japanese tech conferences, industry events, and customer meetups.
• Create and deliver presentations, webinars, and product content tailored for a Japanese audience.
• Build relationships within the local tech ecosystem — partners, communities, and influencers — that strengthen our presence in market.
• Collaborate with marketing to localise content, campaigns, and messaging that resonates authentically in Japan.
• Serve as the primary bridge between the Japan market and global product, engineering, and marketing teams.
• Provide structured market feedback that helps shape the product roadmap for the region.
• Contribute to onboarding and enablement materials that help the wider team better understand the Japan opportunity.

• 6-8 years of experience in a pre-sales, solutions engineering, technical consulting, or customer success role within a SaaS or cloud technology environment.
• A track record of successfully supporting complex sales cycles and contributing to closed business.
• Demonstrated experience working with enterprise or mid-market customers in Japan.
• Familiarity with SaaS concepts, cloud infrastructure, APIs, and integration patterns — enough to hold your own with technical stakeholders.
• Experience working with or for a global technology company, navigating between local market needs and a distributed team.

• Hybrid work model: two days per week in the office at the nearest hub (San Francisco, Denver, Ankara, Dublin, or Melbourne).