About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Growth Manager based in Brazil.
Responsibilities
- Own prospect and customer relationships from immediately after product demos through activation, conversion, retention, expansion, renewals, and referrals
- Become highly proficient in the platform and its key customer workflows, helping users complete real projects and achieve meaningful outcomes
- Guide prospects through trials, pilots, creative workflows, and relevant use cases, translating product capabilities into practical business value
- Understand customers’ existing creative processes and demonstrate how the platform can complement or improve workflows involving Adobe, Figma, Canva, and similar tools
- Help customers solve real creative and production challenges, providing hands-on guidance rather than generic support
- Proactively reengage dormant prospects by creating relevant reasons to reconnect based on customer needs, projects, workflows, and product developments
- Maintain relationships through phone, email, LinkedIn, and product interactions, using the appropriate channel to keep opportunities progressing
- Identify buying signals and convert demo and trial engagement into qualified commercial opportunities
- Drive onboarding, product adoption, engagement, and ongoing customer value after purchase
- Identify and manage upsell, cross-sell, renewal, and expansion opportunities across teams, brands, departments, markets, and use cases
- Develop customer advocates and generate qualified introductions and referrals
- Maintain accurate CRM records covering customer activity, opportunities, pipeline, expansion, and referrals
- Track and contribute to KPIs including product engagement, pipeline reactivation, conversion, retention, expansion, net revenue retention, and referral-generated revenue
- Share customer insights with Product, Sales, and leadership teams to support product improvements and commercial strategies
Requirements
- Hands-on professional experience with modern creative or design tools such as Adobe Creative Cloud, Figma, Canva, or comparable platforms
- Practical understanding of creative, design, advertising, or marketing production workflows, including asset creation, resizing, animation, collaboration, approvals, and campaign production
- Experience in a customer-facing B2B SaaS environment, such as Customer Success, Account Management, Solutions Consulting, Sales, or customer-facing creative technology
- Ability to quickly learn sophisticated software and confidently demonstrate products to prospects and customers
- Strong ability to translate product capabilities into relevant customer use cases and practical solutions
- Excellent communication skills and the ability to build rapport with designers, marketers, creative teams, agencies, and business stakeholders
- Comfortable making outbound calls and proactively reengaging prospects or customers who have become inactive
- Ability to identify buying signals and guide relationships toward appropriate commercial next steps
- Experience managing customer accounts, pipeline, opportunities, and follow-up activities through CRM platforms such as HubSpot or Salesforce
- Experience driving upsell, cross-sell, expansion, renewal, or other customer growth initiatives
- Experience generating customer referrals, introductions, or advocacy opportunities is valuable
- Commercial awareness combined with a strong customer-first mindset
- Strong organizational skills and the ability to manage multiple accounts, opportunities, follow-ups, and priorities effectively
- Comfortable working in a remote environment and communicating in English with international customers and stakeholders
Conditions
- 100% remote work environment
- Full-time contractor opportunity
- Opportunity to work with a B2B SaaS platform combining creative technology, automation, and digital advertising
- Direct exposure to customers across creative, marketing, advertising, agency, and brand environments
- Opportunity to develop expertise across customer growth, SaaS, creative technology, and revenue operations
- High degree of ownership over customer relationships and commercial growth initiatives
- Opportunity to contribute customer insights to Product, Sales, and leadership teams
- Performance-focused environment with measurable objectives across engagement, conversion, retention, expansion, and referrals