About the company
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Responsibilities
- Provide customer support and ensure success with NCR Atleos services and solutions
- Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs
- Promote confidence in NCR Atleos products, lead continuous improvement initiatives, and deliver customer-specific analysis to enhance satisfaction, ensure service consistency, and maximize profitability
- Collaborate with Sales and customers to analyze reports and identify gaps in service delivery
- Oversee installation and product delivery, ensuring customer satisfaction
- Document deviations from contracts or policies
- Serve as the primary escalation point with broad service knowledge
- Address inquiries and provide timely support for complaints and escalations
- Coordinate with delivery teams to meet customer requirements
- Gather data, manage internal communications, and support incident resolution
- Resolve less complex service issues using independent judgment
- Provide sales support throughout the sales process and contract lifecycle
- Lead scheduled operational calls and ensure timely resolution of customer issues
- Drive processes aligned with cross-functional goals
- Maintain product knowledge and remove roadblocks to meet customer objectives
- Anticipate needs using proactive tools
- Manage escalations and diagnose broader customer impacts
- Lead internal and customer meetings, track issues and status updates
- Maintain strong relationships with operations teams, logistics, billing, customer care, and vendors
- Address operational concerns across products, billing, connectivity, and security
- Identify opportunities for continuous improvement
- Apply critical thinking to resolve issues and root causes
- Focus on global solutions for recurring problems
- Escalate new business opportunities to account management
Requirements
- Technical/Vocational certification or bachelor's degree (or 1–3 years related experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
- Strong time management and multitasking skills in a fast-paced environment
- Ability to resolve issues with urgency
- Flexibility to work non-standard hours
- Effective customer-facing communication and teamwork
- Broad knowledge of service delivery principles (ITIL, LEAN)
- Familiarity with Smartsheet, ServiceNow, Workday, SharePoint
- Experience in SaaS, Digital Banking, ATM/ITM, or Financial Services
Conditions
- Private Health Insurance
- Employee Referral Bonus Program
- Wellbeing Resources
- Baby Bonus
- Life, Accident & Disability Insurance
- Numerous opportunities for internal career pathing and advancement
- Discounts for employees at NCR Atleos partners