Drive automation and process optimization to reduce manual work and improve resolution times.
Establish a product-oriented approach to operational work, translating recurring issues into system enhancements.
Oversee repeatable integration frameworks for Student Information Systems (SIS) including Slate, Banner, and Workday.
Serve as senior technical advisor during partner onboarding and relaunches.
Build the Partner Enablement Data team into a subject matter expert on partner systems and integrations.
Collaborate with enterprise data, product, engineering, CRM, partner support, and student success teams.
Own the partner data strategy, including investment priorities, validation/monitoring tools, and AI-driven validation.
Define and monitor performance indicators and communicate results to senior leadership.
Requirements
At least 8 years leading data operations, technical support, or partner/customer success teams, including 3+ years managing managers or multiple teams.
Strong technical fluency in Snowflake and Databricks, integration technologies (file feeds, SFTP, APIs), and CRM platforms such as Salesforce.
Experience with Student Information Systems (Slate, Banner, Workday, or comparable).
Experience in education technology, higher education, or another partner-based, data-intensive industry.
Track record of building, restructuring, or scaling operational teams and implementing intake, case-management, escalation, and SLA frameworks.
Experience leading partner onboarding, technical implementations, launches, migrations.
Strong understanding of data quality, validation, monitoring, reconciliation, and system architecture.