About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer, Customer Support based in the United States.
This is a technical, customer-facing role focused on helping organizations successfully deploy, integrate, and optimize secure software solutions.
Responsibilities
- Serve as a subject matter expert across the full product portfolio, providing customers and prospects with knowledgeable technical guidance.
- Lead proof-of-concept initiatives, new deployments, and integrations involving containerized services and enterprise technology environments.
- Advise customers on infrastructure, security, deployment, and integration best practices across the technology stack.
- Work directly with enterprise customers to troubleshoot technical issues, anticipate future challenges, and recommend appropriate solutions.
- Guide customers through implementation, integration with their existing technology environments, and broader security considerations.
- Collaborate closely with Sales, Engineering, Product, and other internal teams to support successful customer outcomes.
- Plan, develop, and deliver live technical product demonstrations tailored to specific customer use cases and best practices.
- Document customer feedback, technical requirements, and insights from collaborative sessions to help inform product and service improvements.
- Manage project planning and competing priorities effectively while maintaining a high standard of customer service and technical accuracy.
- Share technical knowledge and contribute to a supportive, collaborative remote team culture.
Requirements
- Previous experience in a technical role such as Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, or a comparable position; equivalent education or demonstrable technical expertise may be considered.
- Strong troubleshooting and problem-solving abilities, with the resourcefulness to investigate unfamiliar issues and clearly communicate solutions.
- Excellent written and verbal English communication skills, including strong grammar and the ability to explain complex technical concepts simply.
- Strong project planning, prioritization, time-management, and organizational skills, with the ability to manage both independent and collaborative work.
- A customer-first mindset, with strong empathy and the ability to advocate for customers and teammates.
- Ability to work independently and effectively in a fully remote environment while actively collaborating with distributed colleagues.
- Familiarity with several relevant technologies and concepts, including Linux, Windows, macOS, Docker, Kubernetes, Podman, NFS, CIFS, Bash, and PowerShell.
- Experience with identity and access technologies such as Active Directory, LDAP, Google Workspace, Azure Entra ID, JumpCloud, Cloudflare, or Okta.
- Familiarity with public cloud platforms such as AWS, Azure, and GCP.
- Understanding of networking and web technologies, including TCP/IP, DNS, HTTP, SMTP, NGINX, and TLS/SSL.
- Knowledge of SQL, GitHub, RESTful APIs, and infrastructure or systems administration practices.
- Experience with SSO implementations and standards such as SAML and OpenID Connect, as well as SCIM integrations, is highly valuable.
- Familiarity with mobile platforms such as Android and iOS is a plus.
- A passion for security, open-source technology, continuous learning, knowledge sharing, and helping users succeed.
Conditions
- Fully remote working environment with a globally distributed and supportive team.
- Opportunity to become a technical expert in security, identity, cloud infrastructure, and open-source software.
- Exposure to prominent technologies across cloud, containers, identity management, networking, and enterprise security.
- Meaningful opportunity to work directly with enterprise customers and influence their technical outcomes.
- Collaboration with Sales, Engineering, Product, and Customer Success teams.
- Opportunities for professional and personal development through new technical challenges and ongoing knowledge sharing.
- Supportive culture focused on empathy, teamwork, growth, and continuous learning.
- Participation in a dedicated growth and development community designed to support career progression.