About Yugabyte
Yugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.
Role Overview
We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture.
The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB.
Key Responsibilities
- Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
- Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
- Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
- Maintain detailed case documentation and follow established support processes.
- Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
- Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
- Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
What We’re Looking For
- Experience: 3-5 years of industry experience in a technical role.
- Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
- Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
- Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
- Proactive, customer-first mindset, with patience and persistence when resolving issues.
- Ability to work independently in a fully remote environment while collaborating across global teams.
Logistics & Schedule
- Work Hours: This position is aligned with early morning IST hours.
- Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).
Nice to Have (but not required)
- Experience in a technical support, customer success, or DevOps/SRE role.
- Familiarity with open-source software and community-driven projects.
- Knowledge of PostgreSQL or other relational databases.
Why Join Us?
- Work on cutting-edge database technology used by top enterprises worldwide.
- Collaborative, growth-oriented team culture that values learning and innovation.
- Flexible remote work environment with strong work-life balance.
- Competitive compensation and benefits.