About the company
Armis from ServiceNow protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.
Responsibilities
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
- Provide amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
- Understand the ServiceNow platform and all core functionalities while employing various diagnostic tools to isolate the potential cause of the issue.
- Diligently manage and resolve challenging issues assigned to them, coordinating assistance from additional teams for more complex cases.
- Provide input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Requirements
- At least 3+ years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
- Bonus: experience with ServiceNow