About the company
ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
Responsibilities
- Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation.
- Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs).
- Provide architectural, technical, and migration assistance, including hands-on tasks.
- Work as a member of the Support Team, handling L1 to L3 cases and communications when not actively assigned to customer projects.
- Partner closely with ClickHouse Product Management, Engineering, and Sales to contribute to the product roadmap and account plans.
- Develop and assist with a wide range of content, including Public and Internal Documentation, Knowledge Base articles, ClickHouse Learning, Reference Architecture, blogs, and benchmark results.
- Assist with hiring and mentoring new team members as we grow and scale.
- Be available for scheduling and on-call needs to deliver high-quality 24x7 support in a global, distributed environment, including up to 35% estimated onsite regional travel.
Requirements
- 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles.
- 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems ("DBMS").
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.
- Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).
Conditions
- Flexible work environment.
- Healthcare: Employer contributions towards your healthcare.
- Equity in the company: Every new team member who joins our company receives stock options.
- Time off: Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you're a remote employee.
- Global Gatherings: We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.