About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Responsibilities
- Lead the design and implementation of complex, distributed software systems in production.
- Work closely with developers, product owners, and stakeholders to translate business needs into practical, scalable architectures.
- Define and drive engineering standards: architecture patterns, coding standards, testing strategies, and operational best practices.
- Stay hands-on: write code, review code, and participate in technical problem-solving across teams.
- Mentor and coach developers and tech leads, raising the overall technical bar.
- Review designs and implementations to ensure solutions are high-quality, maintainable, and resilient.
- Continuously evaluate new technologies and approaches, recommending improvements where they provide clear value.
- Be involved in production systems: deployments, observability, performance tuning, and incident analysis
Requirements
- 8+ years of experience in software development, system design, and architecture roles.
- Strong hands-on experience with modern backend technologies such as Java and/or Python.
- Practical experience with containerized and cloud-native systems (Docker, Kubernetes, AWS / Azure / GCP).
- Experience designing and operating distributed systems, including messaging or streaming platforms (e.g., Kafka, RabbitMQ, Spark).
- Solid understanding of distributed databases (and non-distributed) such as Postgres, Cassandra, SingleStore, ClickHouse or similar technologies.
- Deep knowledge of engineering best practices: CI/CD, DevOps, testing, security, and agile development.
- Proven experience working with production environments, including deployment pipelines, monitoring, and troubleshooting.
- Strong problem-solving skills and the ability to balance ideal architecture with real-world constraints.
- Natural technical leadership: able to influence, mentor, and collaborate without relying on authority.
- Excellent communication skills and the ability to work effectively across teams.
- B.Sc. or M.Sc. in Computer Science, Software Engineering, or equivalent practical experience.