Formulary & Systems Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Formulary & Systems Analyst II based in United States.

This role supports the configuration and operational systems that determine how medication orders are built, routed, and fulfilled across a nationwide telehealth environment.

You’ll translate approved clinical protocols and pharmacy specifications into precise, production-ready configurations within an internal ordering platform.

The work combines systems configuration, data validation, cross-functional coordination, testing, and operational problem-solving.

You’ll manage multiple concurrent builds while ensuring medication, dosage, quantity, cadence, and routing details are accurate before going live.

The position has a direct operational impact, as configuration decisions ultimately influence what products and medication options patients can receive.

You’ll work closely with clinical, implementation, pharmacy, planning, and development teams in a fast-moving, collaborative environment.

This is an excellent opportunity for a detail-oriented analyst who enjoys structured problem-solving, ownership, and improving complex operational systems.

• Configure and test medication SKUs within the ordering platform, including products, strengths, dosage levels, quantities, and fill cadences based on approved specifications.
• Translate clinical protocols and pharmacy-provided product information into accurate platform configurations while maintaining the designated source of truth.
• Configure titration schedules and verify that each dose level corresponds correctly to the appropriate product, strength, and quantity.
• Reconcile clinical requirements with pharmacy inventory and specifications, performing accurate unit and volume calculations when concentrations differ from protocol requirements.
• Escalate discrepancies that cannot be resolved through calculation or documented specifications to the appropriate clinical or pharmacy stakeholders rather than making unsupported decisions.
• Coordinate assigned builds with Clinical, Implementation, pharmacy partners, and other stakeholders to ensure all dependencies are addressed before activation.
• Participate in project intake meetings, clarify requirements, and take ownership of assigned configuration projects from intake through completion.
• Manage priorities across concurrent builds and competing deadlines, proactively communicating conflicts and escalating risks when necessary.
• Test configurations before enabling provider ordering and troubleshoot unexpected system behavior within the scope of the role.
• Execute state-by-state routing and volume changes based on capacity plans, service-level guidance, and operational requirements.
• Identify and close assigned configuration gaps to support consistent coverage across all states and applicable clinical protocols.
• Monitor pharmacy integrations for configuration-related errors, resolve issues within scope, and escalate systemic problems appropriately.
• Communicate platform defects and improvement opportunities to development teams with clear documentation of the issue, expected behavior, and potential solutions.
• Maintain accurate documentation of configuration procedures and update materials as systems, workflows, and requirements evolve.

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 3+ years of experience in configuration, operations, analysis, coordination, or a comparable role where precision and accuracy have significant operational consequences.
• Exceptional attention to detail and the discipline to maintain accuracy when performing repetitive, structured, and high-volume work.
• Strong communication skills, including the ability to proactively involve the appropriate stakeholders when requirements are incomplete, unclear, or inconsistent.
• Demonstrated problem-solving ability, with a structured approach to identifying missing information, determining the right source of clarification, and resolving issues.
• Proven ability to independently organize and prioritize workloads across multiple concurrent projects and deadlines.
• Ability to quickly learn proprietary internal systems and confidently perform detailed configuration work within them.
• Strong spreadsheet skills, including lookups, pivot tables, and management of structured datasets.
• Persistence and resilience when working through complex, highly detailed operational challenges.
• Experience configuring products, catalogs, SKUs, or similar records within an internal platform or ordering system is preferred.
• Experience in healthcare, pharmacy, regulated operations, or another highly controlled environment is a plus.
• Familiarity with EHR, pharmacy management, e-commerce, or workflow configuration systems is advantageous.
• Exposure to APIs, JSON, systems integrations, or related technical concepts is preferred.
• Experience working from controlled specifications, protocols, or approved documentation where the source of truth is maintained by another team is valuable.
• Familiarity with SQL is a plus.
• Experience working in a startup or high-growth environment is beneficial.

• Medical, dental, and vision insurance plans.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Flexible paid time off (PTO).
• 401(k) retirement plan with company matching.
• Life insurance.
• Pet insurance.
• Additional benefits and employee support programs.
• Full-time, remote opportunity based in the United States.
• Opportunity to work in a relatively flat organization with significant autonomy and ownership.
• Collaborative environment where employees are encouraged to contribute ideas and drive improvements.