About the company
At Klaviyo, we empower creators to own their destiny. Our SaaS platform provides businesses of all sizes with powerful, easy-to-use marketing automation tools, making first-party data accessible and actionable like never before. We are a team of ambitious, bold peers who are insatiably curious and meticulous in our craft. As we scale globally, we are seeking a foundational leader to build and lead our Site Reliability functions from our new strategic hub in Dublin.
Responsibilities
- Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning.
- Champion Secure Reliability: Drive a "secure and reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment.
- Own Platform Integrity: Take ownership of the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform.
- Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts".
- Ensure Global Compliance: Serve as the on-the-ground technical leader for GDPR and other international data protection regulations. You will be responsible for implementing and verifying the technical controls that safeguard customer data and ensure compliance.
- Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements.
Requirements
- 12+ years of experience in software engineering, with at least 5+ years in a leadership role managing SRE, DevOps, or Security Engineering teams.
- Proven experience building and scaling engineering teams, ideally with experience establishing a new team or office.
- Deep, hands-on experience with cloud-native production systems at scale (AWS preferred).
- Strong technical background in distributed systems, observability, container orchestration (Kubernetes), infrastructure as code (Terraform), and CI/CD principles.
- Experience managing geographically distributed teams and fostering a strong, unified culture across multiple time zones.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Conditions
- In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.