About the company
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Responsibilities
- Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey.
- Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation.
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements.
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities.
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise.
- Develop and deliver workshops, demos, and other reusable enablement content.
- Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus.
- Contribute to customer-facing learning resources.
Requirements
- Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portugese is a strong plus.
- Located in the United States, Mexico, and Brazil.
- Experience supporting one or more GitLab use cases.
- Proficiency with DevSecOps tools or adjacent technical tooling.
- A technical background in software development or systems engineering.
- The ability to communicate complex technical and organizational topics clearly.
- Experience operating as a trusted technical advisor.
- Strong time management and prioritization skills.
- A continuous learning mindset.
Conditions
- Benefits to support your health, finances, and well-being.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
- Home office support.