Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents.
Responsibilities
Identify, build, and demonstrate innovative solutions for complex business challenges of high-visibility customers.
Lead technical sales engagements, identify customer requirements, design solutions, and provide technical guidance.
Maintain deep knowledge of Smartsheet products, services, and competitors.
Collaborate cross-functionally to support strategic plans and initiatives.
Lead or participate in onboarding, mentoring, and coaching of team members.
Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps.
Consult on strategic programs within the Solutions Engineering department.
Stay up-to-date on industry trends and best practices.
Travel to customer sites and industry events.
Requirements
3-5+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in SaaS and enterprise B2B software.
Critical thinking, growth mindset, experience analyzing and synthesizing complex problems.
Strong technical skills and comfort in ambiguous, high-pressure situations.
Consultative approach to problem solving and positioning solutions.
Excellent communication and presentation skills, adapting to various personas.
Experience in an ownership role working cross-functionally across the customer journey.