About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products.
About TeamCity
TeamCity is a highly scalable CI/CD server that integrates across the modern software ecosystem.
What you'll do
- Identify whether an issue stems from the product, infrastructure, or third-party integrations
- Provide workarounds, submit bug reports, or escalate issues directly to development
- Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles
- Share user feedback with internal product teams to shape future tool improvements
What you'll bring
- A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues
- A clear, direct communication style
- Comfort working independently across distributed teams and time zones
- Curiosity about how different build systems, VCS providers, and clouds operate together
- An inclination to leave documentation and systems better than you found them
What you'll need
- Fluency in English, with strong written communication skills
- The ability to work aligned with American time zones
- Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments)
- A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL)
- Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket)
- Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems)
- An understanding of containerized environments or cloud infrastructure (such as Docker, Kubernetes, AWS, or Azure)
What success looks like
Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers.
Conditions
- The base salary range (per year) for this position in the posted work location(s) is $144,000 — $216,000 USD
- We are an equal opportunity employer