About the company
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Responsibilities
- Evaluate end-to-end HR processes across the employee lifecycle to eliminate friction, improve accuracy, and incorporate automation where appropriate.
- Map out clear "as-is" and "to-be" operational processes and success metrics, allowing technical and engineering partners to convert them into actionable specs.
- Help HR functional leads understand operational best practices, evaluate current state bottlenecks, and identify practical opportunities for process redesign and technology enablement.
- Partner with cross-functional M&A leads to assess incoming HR systems, policies, and operational processes during corporate transactions.
- Harmonize acquired employee workflows into Lyft's core HR Operations service delivery model with minimal business disruption.
- Oversee operational readiness plans to ensure acquired employees transition smoothly into Lyft’s HR tools, service desks, and operational standards.
- Partner hand-in-hand with the AI Business Solution Architect (PeopleTech) and IT teams to co-design, validate, and launch HR technology solutions (including automation, and AI workflows).
- Utilize light-touch automation, low-code tools, and digital platforms to prototype quick operational improvements and test solutions before full-scale deployment.
- Lead UAT and operational readiness reviews to ensure enterprise tools built in core systems (Workday, Greenhouse, Jira, etc.) solve business needs cleanly.
- Lead change management strategies for new HR programs, offering hands-on workshops, clear documentation, training materials, and practical "how-to" playbooks.
- Pair directly with HR business partners, recruiters, and ops specialists to build confidence and capability in adopting new operational workflows and technology tools.
Requirements
- 5+ years of Program/Project Management experience, specifically within HR Operations, HR Systems Transformation, or HR Service Delivery.
- Experience leveraging AI enabled tools and HR tech (e.g., LLMs, smart intake, automated routing) to optimize business processes.
- Hands-on experience supporting M&A activity, specifically around HR operational integration, system consolidation, and process harmonization.
- Track record of serving as the operational bridge between business teams and technical partners (e.g., Solution Architects, Product Managers, IT Engineers).
- Demonstrated ability to drive alignment, lead complex change initiatives, and inspire tool adoption across non-technical stakeholders in a matrixed environment.
- Deep appreciation for PII protection, data privacy standards, and regulatory considerations in employee operations.
Conditions
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership