About the company
D2L is a cloud company that is modernizing education and building the Future of Work. Our software is used by millions of people around the world.
Responsibilities
- Work as a Named Resource for a group of Strategic D2L customers, proactively and reactively
- Provide weekly summaries of open Support Incidents
- Run weekly meetings to review and prioritize open Support Incidents
- Act as an escalation point to customers
- Proactively lead the process to grow accounts
- Provide mentorship for team members
- Work cross-departmentally to find solutions to complex scenarios and integration issues
- Engage D2L Project, Development, Deployment and Infrastructure Consulting teams
- Work closely with support engineers, Support Management and SaaS groups
- Communicate proactively with Clients regarding product and program information
Requirements
- Strong knowledge of Brightspace best practices
- Ability to develop strong relationships with executive, enterprise-level decision makers
- Previous knowledge of learning management systems, preferably D2L
- Strong project organizational skills
- Strong relationship building skills and conflict negotiation skills
- Strong written and verbal communication skills
- Self-starter, capable working independently and remotely
- Bachelor's degree or diploma in a related field
- Fluency in Dutch is mandatory
- Experience in a similar role or a software services or technical role
Conditions
- Remote work
- On call in after-hours situations