About the company
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team. There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
About the job
- Serve as the primary product point of contact for Carrot Ads' API-integrated partners — our largest and most complex, including partners like Uber Eats, Thrive Market, and Hy-Vee. Responsibilities include staying current on each partner's ad business performance and needs, acting as the first line of consultation on product requests and partner escalations, attending business reviews, and driving partner-specific product improvements. This ownership directly impacts partner retention and revenue growth.
- Own publisher-facing infrastructure and features that underpin how all Carrot Ads partners integrate with and operate on Instacart's ads stack — including API architecture and documentation, integration via SFPro, retailer-facing controls over how ads serve, ad serving quality, latency, and reliability, data flows and reporting infrastructure, and billing and revenue share systems. Getting these right is critical to enabling existing partners to trust and grow their businesses on our platform, and it unlocks our ability to onboard new partners faster.
- Drive strategic initiatives to expand Carrot Ads offerings into new areas (e.g., in-store, B2B) and identify opportunities to grow the program in new partner segments and verticals.
- Lead cross-functional collaboration and alignment across a wide range of internal partners — including PMs and R&D members across Measurement, Ads Quality, Formats, and Storefront teams, as well as retailer-facing and brand-facing Strategy & Planning, Product Marketing, and Commercial Enablement.
- Over time, as the Carrot Ads business scales and you demonstrate mastery of your scope, take on increasing strategic ownership: leading cross-partner roadmap prioritization, representing Carrot Ads in leadership forums, and eventually serving as the senior PM lead for the Carrot Ads program overall.
Requirements
- 5+ years of product management experience, with a track record of owning complex, cross-functional product areas independently
- Experience building or owning B2B platform products
- Strong technical acumen; comfortable working directly with engineering on API design, data pipelines, serving infrastructure, or similar
- Experience managing external partner or customer relationships as part of a product role (not just internal stakeholders)
- Strong written and verbal communication skills; able to synthesize complex technical and business context for both engineering teams and executive audiences
Preferred qualifications
- Experience in ad tech, retail media, or marketplace advertising, particularly on the supply/publisher side (e.g., owning publisher-facing ad controls, publisher integrations, or serving infrastructure)
- Familiarity with programmatic advertising concepts: auction mechanics, ad serving, attribution, billing/revenue share, and reporting infrastructure
- Prior experience at a company where...