MiddleOfficeBoston, MA
IT Support Engineer
О роли
Описание вакансии
About the company
- Humanoid is building the world's most capable, commercially-scalable, and safe humanoid robots.
- The Boston office hosts electrical, mechanical, firmware, software, and controls engineers alongside a prototype lab.
Responsibilities
- Serve as the primary IT point of contact for the local office, delivering responsive L1/L2 support for engineers, developers, and operational staff.
- Resolve issues across laptops, workstations, lab equipment connectivity, meeting rooms, AV systems, and general IT infrastructure.
- Prepare, configure, and enroll Windows, macOS and Linux (Ubuntu) endpoints following defined runbooks.
- Own the local rollout of JumpCloud MDM — device enrollment, policy configuration, compliance verification, and ongoing health checks.
- Support device lifecycle tasks: onboarding, offboarding, imaging, and configuration.
- Maintain accurate asset records and device assignments in Jira Assets.
- Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders.
- Maintain up-to-date asset inventory across laptops, peripherals, AV equipment, and networking hardware.
- Own the day-to-day reliability of local meeting rooms and conferencing equipment.
- Troubleshoot and maintain AV hardware including screens, cameras, microphones, and room controllers.
- Support configuration and operation of room-based conferencing systems (Google Meet primary; Zoom Rooms and Microsoft Teams secondary).
- Perform basic networking tasks including patching, VLAN assignment, and port testing.
- Follow and contribute to defined processes for incident, request, and change handling within Jira Service Management.
- Document common procedures, knowledge articles, and runbooks.
Requirements
- 2+ years of experience in IT support or office-based technical support roles (L1/L2).
- Strong hands-on capabilities across Windows, macOS and Linux (Ubuntu) endpoints — configuration, enrollment, and provisioning.
- Solid understanding of MDM/EMM platforms and endpoint management principles (Jamf, Intune, JumpCloud, or similar).
- Confident working with highly technical users.
- Proactive problem-solver who looks beyond standard procedures.
- Comfortable operating in ambiguity.
- Good understanding of AV and meeting room systems (Google Meet, Zoom Rooms, Microsoft Teams, or equivalent).
- Basic networking knowledge: switch ports, VLANs, cabling, and diagnostics.
Conditions
- Reports to the IT Office Support Manager.
- Close coordination with IT and Cyber teams across London, Boston, and Vancouver.
- Occasional travel to other office locations may be required.
Стек и навыки
С чем работаем