About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
- Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
- Develop observability and automation to prevent recurrence of critical issues
- Influence infrastructure decisions that shape our multi-tenant cloud platform
- Mentor and collaborate with engineers across operations, support, and development
Requirements
- Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
- 5+ years of database management and performance tuning
- 5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, WebLogic, and WebSphere in a Unix environment
- 3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
- Proven experience with concurrency, multithreading, and distributed system architectures
- Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
- Strong problem-solving and analytical skills with an aptitude for learning new technologies
- Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience
- Eagerness to learn everything about the ServiceNow Platform
Conditions
- Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment.
- Work Persona: Flexible or Remote