About the company
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry, location, or the size of their business.
Responsibilities
- Own and evolve the product strategy for Toast’s configuration platform, with a focus on:
- Designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
- Building and evolving a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience
- Exploring and integrating automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
- Build platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently
- Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
- Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
- Partner with customer-facing teams and other development teams to gather insights and evangelize product value
- In partnership with engineering and design counterparts, lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build.
Requirements
- 8+ years of product management experience, including significant ownership of a technical platform or infrastructure products
- Strong track record of delivering user-facing features in fast-paced environments
- Experience working on systems involving APIs, data models, or distributed architecture
- Analytical rigor—you use data to make decisions and validate assumptions
- Empathy for restaurants and a passion for improving their day-to-day
- Excellent communication skills and ability to influence without authority
Conditions
- The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
- Zone A: $190,000 — $304,000 USD
- Zone B: $165,000 — $264,000 USD
- Zone C: $149,000 — $238,000 USD