About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness)
- Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
- Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
- Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling
- Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines
Requirements
- 8+ year of relevant industry experience
- Hands-on experience building distributed Voice AI systems with a large operational scale
- 4+ years building LLM-based applications (integrating models, not training)
- 4+ years of development experience with Python, Golang, Java, or similar languages
- 2+ years of experience building agents (prompt engineering) and developing LLM-based experiences
- Working experience operating highly available distributed workloads on Kubernetes following a DevOps approach
- Experience building software for compliance and security in regulated environments is considered an asset
- Critically thinking around AI integrations for work processes, decision-making, or problem-solving
- Experience building with AI tools such as Claude Code, Cursor, Windsurf
Conditions
- Base pay: $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits
- Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
- Work Persona: Flexible