About the company
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter, faster, and better. Armis from ServiceNow protects the full attack surface and helps organizations manage cyber risk exposure in real time, together with ServiceNow Security and Risk capabilities and Identity Security capabilities from Veza.
Responsibilities
- Lead, manage, and mentor a global team of OT Solution Consultants, providing coaching, feedback, and career development
- Evaluate Solution Consultants against a consistent skills framework measuring OT and ICS technical depth, asset visibility and exposure management expertise, demo and storytelling craft, discovery quality, business value articulation, and AI fluency
- Build individual development plans, identify coverage gaps, recommend staffing and role changes, and inform hiring, bench strength, and succession planning
- Partner with Sales Leadership, Enablement, and Talent teams to calibrate expectations, recognize top performance, and address underperformance early
- Set performance goals, track progress, and foster a collaborative, high-performance culture
- Model AI-native ways of working in account research, discovery preparation, demo and proof-of-value design, proposal support, pipeline inspection, and team coaching
- Build and share reusable AI assets, including prompts, agents, skills, demo scripts, and playbooks
- Coach SCs to position the ServiceNow AI platform and agentic capabilities credibly with OT, security, and operations buyers
- Partner with Account Executives, Armis and Veza specialists, and OT sales leadership to qualify, shape, and win complex OT/CPS opportunities
Requirements
- Experience leading and mentoring global teams of Solution Consultants
- Deep knowledge of OT and ICS technical domains
- Expertise in asset visibility and exposure management
- Strong demo and storytelling craft, discovery quality, business value articulation
- AI fluency and ability to model AI-native ways of working
- Experience with ServiceNow AI platform and agentic capabilities
Conditions
- Full-time, Regular employee type
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote