About the company
Okta secures AI by building trusted, neutral infrastructure. As a Developer Support Engineer, you will serve as a key technical contact for customers using the Customer Identity SaaS platform.
Responsibilities
- Support and maintain enterprise clients on the Customer Identity SaaS solution, resolving complex technical issues
- Take full ownership of support tickets from intake to resolution, performing troubleshooting and root-cause analysis
- Manage support ticket workflows to meet response quality, time-to-resolution, and customer experience SLAs
- Partner with Engineering, Product, and Customer Success teams on high-priority escalations
- Apply software lifecycle knowledge to troubleshoot integration issues and identify trends
- Create and maintain product documentation and troubleshooting guides
Requirements
- 3+ years in Technical Support, Software Engineering, or Technical Analyst role for medium-to-large-scale software projects
- Proven ability to break down complex system issues to pinpoint root causes
- Self-starter capable of mastering complex SaaS/IAM architectures with minimal guidance
- Strong customer-obsessed mindset
- Clear verbal and written communication skills
- Solid understanding of software development cycles, REST APIs, and web architectures
- Core understanding of HTTP/HTTPS, data encryption, web application security, networking
- Hands-on understanding of authentication, authorization, and identity protocols (OAuth 2.0, OIDC, SAML, WS-Fed, LDAP, Azure AD)
- Proficiency in at least one modern programming language (JavaScript/Node.js preferred)