About the company
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. We help brands deliver great customer experiences that drive value both for consumers and for their businesses.
Responsibilities
- Own the commercial relationship, empowering Braze utilization and value, resulting in achieving upsell and renewals targets
- Acquire and maintain best-in-class product knowledge and industry trends
- Proactively analyze customer product usage and identify growth opportunities
- Effectively communicate customer feedback to the Braze product team
- Cross-department collaboration, including but not limited to Success, Sales, Product, Legal, and Marketing
- Coordinate resources to drive feature adoption
- Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage
Requirements
- Drive, intellectual curiosity, and a relentless commitment to excellence
- Background in SaaS sales for Mobile and/or Marketing Technology
- Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
- Outstanding verbal, written, and stand-up presentation skills
- Prior experience with Salesforce.com CRM, or other CRM used to manage the sales pipeline
- Excellent organizational skills and time management abilities
- The capacity to handle multiple competing priorities
- Proven ability to quickly get up to speed on new cloud apps and tools
- An accomplished networker in your daily life through social media and other mediums
- Up-to-date on digital trends, especially in the mobile, web, and email space
- Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint)
Conditions
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®