Email Operations Analyst

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

• Configure our customers’ email channel capabilities, both for new and existing clients.
• Manage client IP Pools to achieve timely assignments of IP addresses and achieve setup target times.
• Manage your personal ticket queue to ensure regular turnover and completion of setups.
• Be knowledgeable about current email best practices and functions.
• Act as the main point of contact for customers, partners, and coworkers on all your setups.
• Recurrent meetings with Email Deliverability and Product teams for the latest updates.
• Interface with Sales, Product and GSS leadership teams on program logistics and operational needs
• Establish and maintain documentation such as best practices, compliance and playbooks to support repeatability as we expand and onboard new markets and new email and CDN partners.
• Establish and maintain ESP-specific documentation to show differences in email setup and to provide expertise on this information internally.
• Document issues with tooling and processes
• Input for tooling to aid the email setup process

• 1-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
• Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences
• Familiarity with email systems preferred but not mandatory
• Excellent communication skills, able to work with, influence and align with multiple stakeholders
• A desire to be hands-on in your daily work and drive accuracy through personal performance
• A strong mindset of problem-solving with multiple operational tools
• An understanding of the importance of analytical reporting to demonstrate progression towards your goals
• Bonus Points: Knowledge of the Braze ecosystem, Knowledge of SparkPost and/or SendGrid email systems, Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc.

• For candidates based in the Romania the pay range for this position at the start of employment is expected to be between 71.100 RON and 99.900 RON/year with an expected On Target Earnings (OTE) between 79.000 RON and 111.000 RON/year (including bonus or commission). The split between the base and bonus/commission for this role is 85/15.
• In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs).