About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap.
- Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
- Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
- To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
- Establish and advise on the technical governance related domains and associated processes
- Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.
- Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
- Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
- Define solutions across the platform that align to delivered capabilities
Requirements
- To be successful in this role you have:
- Experience in leveraging or critically t