About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Lead a team of Global People Care Associates, Specialists, and regional Team Leads while providing coaching, development, performance management, and ongoing feedback.
- Inspire, motivate, and develop a high-performing team that embraces ServiceNow's leadership principles and customer-first mindset.
- Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence.
- Build organizational capability by coaching team members, developing subject matter expertise, and creating opportunities for career growth.
- Lead day-to-day operational delivery of HR services across Compensation, Benefits, and broader People Operations.
- Partner closely with Compensation, Benefits, Payroll, HR Technology, and Global People COEs to operationalize programs.
- Drive process standardization, automation, continuous improvement, and operational governance.
- Translate strategic initiatives into operational execution, ensuring services are delivered efficiently, accurately, and consistently.