Quality Assurance Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

• Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite.
• Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation.
• Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team.
• Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails.
• Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement.
• When assigned, scope, plan, and execute root cause analysis or targeted investigations.
• Contributes to team collaboration and knowledge sharing to enhance team capabilities.
• Take a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed. Meet deadlines, optimise processing times and take full ownership and accountability to deliver results.
• Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.
• Embody and uphold Wise’s values in daily interactions.

• Professional experience: 2+years of QA or experience of working in a relevant Servicing function (AML Investigation, SAR Reporting, Fraud, KYC - EDD/CDD) for this role.
• Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
• Self-Development: Takes ownership for personal development, including commitment to develop expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.
• Functional skills:
• Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis. Applies consistent standards across all reviews.
• Risk and Compliance expertise relevant to the function, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function.
• Analytical Skills: Efficient at reviewing and investigating customer files, identifying patterns and anomalies, and drawing well-reasoned conclusions.