About the company
Join Esri's corporate marketing team as a Sr. Business Systems Analyst focusing on supporting the customer data platform (CDP) and marketing automation platform (MAP).
Responsibilities
- Gather business requirements for the CDP and MAP by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows
- Assess research findings, identify and resolve conflicts, break down high-level information into specific details
- Collaborate with business and technical teams to prioritize technology requirements, create process models, evaluate potential solutions, and design business processes and end user training
- Generate and update analysis artifacts and deliverables including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
- Participate in multiple, concurrent initiatives
- Collaborate on quality assurance, integration, and acceptance testing
Requirements
- 5+ years of professional experience as a business systems analyst supporting mission-critical business applications
- Experience working as part of a scrum team in an agile environment as a business systems analyst, product owner, or similar role
- Strong analytical skills with a process-driven approach
- Strong facilitation skills to elicit requirements from staff members at all levels
- Demonstrated ability driving consensus among multiple stakeholders
- Excellent communication skills, both verbal and written
- Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans
- Bachelor's degree in Business, Information Systems, Computer Engineering or a related STEM field
Conditions
- Location: Redlands, CA
- Visa sponsorship is not available; applicants must be authorized to work in the U.S.
- Health and welfare benefits: medical, dental, vision, life insurance, 401(k), profit-sharing, 80 hours vacation, twelve paid holidays