About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region.
- Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
- Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
- Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
- Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
- Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
- Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
- Provide technical escalation support for critical partner-led opportunities.
- Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
- Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
- Ensure partner offerings progress from concept through validation to scalable commercialization.
- Design and execute partner-led proofs of concept and co-demonstrations.
- Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
- Support executive-level conversations with clear value narratives and outcome-based storytelling.
- Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.
Requirements
- Serve as the primary strategic interface for an assigned Regional Managed partner.
- Experience driving partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption.
- Strong technical and architectural skills.
Conditions
- Full-time
- Employee Type: Regular
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote