About the company
Our partner is a mission-driven, nationally distributed organization helping healthcare organizations achieve lasting value from their technology investments.
Responsibilities
- Lead a portfolio of 40+ complex implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs, ensuring delivery remains on time, within scope, within budget, and aligned with organizational and customer objectives.
- Establish and maintain implementation methodologies, governance frameworks, standards, tools, and best practices.
- Provide executive oversight throughout the implementation lifecycle, including planning, execution, stabilization, transition to operations, and post-implementation activities.
- Monitor portfolio performance using KPIs, milestones, financial metrics, customer satisfaction measures, resource capacity, and operational outcomes.
- Drive customer success by ensuring implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, adoption, and financial sustainability.
- Partner with customer executives and implementation stakeholders to establish organizational readiness.
- Serve as an executive escalation point for complex implementation, operational, delivery, and customer service issues.
- Build strong cross-functional partnerships across implementation, data conversion, IT, interoperability, clinical informatics, customer experience, learning, product, member support, and executive leadership teams.
- Facilitate executive governance meetings, steering committees, sponsor meetings, portfolio reviews, and other forums.
- Identify, assess, and proactively mitigate implementation risks, dependencies, quality concerns, and issues.
- Lead post-implementation reviews and lessons-learned activities.
- Lead, coach, and develop a high-performing team of project managers.
- Support succession planning, workforce development, recruitment, and team capability building.
- Foster a culture centered on ownership, collaboration, transparency, service excellence, continuous learning, and measurable results.
Requirements
- Bachelor’s degree in IT, healthcare, health informatics, a related field, or an equivalent combination of education and relevant experience; a master’s degree is preferred.
- 8+ years of professional business experience, preferably within healthcare and IT environments.
- PMP or CAPM certification, or at least five years of experience leading EHR implementations.
- Epic module certification is strongly preferred.
- Demonstrated experience managing and directing seven or more direct reports and teams of 30+ employees.
- Proven success leading complex, enterprise-scale project portfolios and managing multiple concurrent implementations.
- Strong knowledge of project management methodologies, systems, tools, and processes, with proficiency in Smartsheet, Microsoft Project, or similar platforms preferred.
- Demonstrated ability to manage relationships effectively with stakeholders at every level.
- Strong technical aptitude and the ability to understand complex healthcare technology environments.
- Exceptional organizational, analytical, communication, and decision-making skills.
- A coaching-oriented leadership style.
- Ability to lead teams through change, uncertainty, and transformation.
- Strong systems-thinking skills.
- Demonstrated integrity, sound judgment, transparency, and commitment to creating an inclusive and collaborative workplace.
- Ability to work independently and efficiently in a remote environment.
- Professional-level proficiency in reading, writing, speaking, and understanding English.
- Willingness to travel nationally.