What You’ll Be Doing
As the Director for Merchant F&S, you act as a trusted advisor to the Chief Revenue Officer and Merchant leadership—shaping pricing strategy, optimising merchant economics, and delivering data-driven insights to support complex, high-value negotiations. You operate at both a strategic and hands-on level, driving outcomes across a large and fast-evolving business.
Specifically, you will:
- Lead & scale the team: Manage and develop the Merchant F&S team, building a high-performing organisation through strong coaching, clear prioritisation, and active talent development.
- Own commercial impact: Partner closely with commercial leaders on major contract negotiations, bringing deep expertise on P&L implications across standard and bespoke deal structures.
- Build innovative strategy: Design, standardise, and scale pricing frameworks and negotiation tools across markets and segments to drive consistency and measurable impact.
- Drive DoorDash integration: Lead the integration of Merchant financials into DoorDash’s metrics, systems, and governance—creating a step-change in consistency, visibility, and performance management, and enabling more effective decision-making at scale.
- Embed AI in ways of working: Elevate the Merchant F&S team by embedding AI and automation into core workflows, enhancing analytical depth, improving efficiency, and redefining how financial insights are generated and used.
- Drive financial rigour: Own planning, forecasting, and reporting for Merchant-driven P&L lines, ensuring accuracy, transparency, and actionable insight to support decision-making.
- Deliver cross-functional impact: Partner across Finance, Product, Operations, and regional teams to land critical initiatives and influence company-wide outcomes.
What You’ll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and the curiosity to grow in others:
- Professional Qualification: ACA / ACCA or equivalent qualification is a plus
- Industry Expertise: Significant proven experience within a high-growth startup or a relevant fast-paced industry environment.
- Data-Driven Decision Making: A strong ability to use big data to solve complex problems and drive commercial decision-making.
- Financial Modelling: Highly proficient in building robust, spreadsheet-based financial models to forecast and analyse business performance.
- Senior Stakeholder Influence: Proven ability to influence and challenge senior stakeholders, particularly non-finance leaders, at a strategic level.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
- 🔧 Make a visible impact every day – Your work directly improves experiences for customers, partners and riders.
- 🌱 Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace and real responsibility.
- 🧠 Build a career, not just a role – Stretch yourself, develop new skills and grow as the business evolves.
- 🌎 Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview process at this level typically includes ~5 stages.