About the company
Iterable is the AI customer engagement platform, built for enterprise scale, trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. The platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of the platform.
About the role and team
Iterable is building the next generation of customer engagement, one where AI doesn't just assist, it acts. The platform is evolving into an AI-native system powered by Nova. As Product Manager for External AI Tools, you will define how Nova shows up in external AI tools, working directly with a dedicated engineering team based in Lisbon building the connectors, packaging, and experiences that make Nova usable wherever marketers work. You will report to the Senior Director of Product, Nova.
Responsibilities
- Own the external surfaces: prioritize which external tools and surfaces to build for, and define how Nova's capabilities are exposed to and consumed by external AI
- Own MCP Apps and tool-specific capabilities: build the connectors, protocols, and packaging that make Nova usable from external environments
- Decide how to deliver the best experience in each third-party tool, and partner with design on UX
- Partner closely with the engineering team to launch impactful projects, and with the Agent Platform team on the architecture
- Research industry trends across the agentic ecosystem to identify new surfaces and opportunities
- Engage with customers regularly (user testing, discovery, research, roadmap sharing)
- Create adoption plans and measure ongoing engagement with the surfaces you ship
Requirements
- Experience working on a SaaS product (B2B, B2B2C)
- Deep customer empathy
- Hands-on experience building AI products, especially for enterprise customers
- Technical understanding of agent architectures, APIs, and protocols (e.g. MCP), and the ability to partner deeply with engineering on connectors, auth, and integration work
- Sound product judgment on when to standardize versus diverge across surfaces and personas
- Strong analytical skills, and the ability to leverage data, research, and market analysis to inform product decisions and strategy
- Experience working with agile engineering teams and tools like Jira
- Collaborative team player, comfortable partnering with a distributed team across time zones
- Bonus points: a passion for MarTech and helping marketers succeed
Conditions
- Competitive salaries & meaningful equity
- Private Medical Insurance
- Life/Risk Assurance
- Meal Allowance: 8.55€ per day
- Community Days
- Paid Annual Leave (22 days)
- Global Lifestyle Reimbursement Account
- Paid Sabbatical
- Complete laptop workstation
- Base salary range: €49,000 – €61,000 per year (gross)