About the company
SOFTSWISS is growing, and we are seeking a skilled L2 Support Engineer (Endpoint) to join our team. If you are driven by excellence and share our values, we would love to hear from you.
Responsibilities
- Administration and maintenance of Windows/macOS infrastructure in distributed environments
- Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms
- Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)
- Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows
- Management of software deployment, device compliance, identity and access management processes
- Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies
- Maintenance of technical documentation and knowledge base
- Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security
Requirements
- At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote
- Expert knowledge of modern operating systems MS Windows Server and MS Active Directory
- Basic Linux experience
- Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc
- Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)
- Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments
- Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)
- Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research
- Scripting languages (Python/PowerShell/Bash) - daily routine automation
- Strong troubleshooting and cross-team communication skills
- English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian
Conditions
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events