About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Automation & Business Process Analyst based in the United States.
Responsibilities
- Partner with internal and external stakeholders to understand business challenges and identify opportunities for process improvement, automation, and operational efficiency.
- Lead process transformation initiatives end to end, including discovery, current-state assessment, requirements gathering, future-state design, implementation, rollout, adoption, and continuous improvement.
- Facilitate stakeholder discussions and translate business needs into clear requirements, actionable project plans, workflows, and process documentation.
- Map current- and future-state processes and develop clear SOPs.
- Select, configure, and optimize appropriate enterprise applications, workflow platforms, and automation tools.
- Work with platforms and technologies such as Microsoft solutions, Dynamics Sales, ServiceNow, Rippling, Dynamics Business Central, Power Platform, UiPath, PowerShell, and workflow automation tools.
- Design robust ETL processes using technologies such as Azure Data Factory, Microsoft SQL Server, and Databricks.
- Provide technical and operational guidance to stakeholders.
- Mentor junior team members.
Requirements
- 3–5 years of experience in business analysis, process improvement, project management, or program management.
- Experience working directly with customers, stakeholders, or cross-functional teams; healthcare or consulting experience is preferred.
- Hands-on, moderate-level configuration experience with workflow and business systems, with Microsoft Power Platform experience required.
- Strong process mapping, requirements gathering, business analysis, and documentation skills.
- Demonstrated ability to independently lead projects from kickoff through implementation, rollout, and adoption.
- Strong problem-solving, communication, stakeholder-management, and collaboration skills.
- Bachelor's degree in information technology, business, healthcare administration, or a related field is a plus.
- Familiarity with Rippling and other workflow platforms is advantageous.
- Lean Six Sigma certification at Green Belt level or above is a plus.
- Experience with project management methodologies or DevOps best practices is beneficial.
- Familiarity with LLMs and AI technologies is advantageous.
- Knowledge of healthcare operations, ITIL practices, HIPAA, HITRUST, and EMR technologies is a plus.
Conditions
- Remote work opportunity available anywhere in the United States.
- Hybrid working option available in Madison, Wisconsin.
- Opportunity to work on meaningful process transformation initiatives within the healthcare sector.
- Exposure to enterprise applications, automation platforms, data technologies, and emerging AI solutions.
- Opportunities for professional growth, continuous learning, and expanding expertise.
- Mentorship and knowledge-sharing opportunities.