Product Manager

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• Define, own, and maintain the multi-quarter internal product roadmap for QTC and Finance Systems, covering Salesforce CPQ, Zuora Billing, Zuora Revenue, NetSuite, and the CDot metering platform.
• Translate business strategy from Finance, Revenue Operations, Deal Desk, and Sales into sequenced, prioritized system capabilities with clear outcomes and success metrics.
• Balance competing program demands—stabilization, net-new capability delivery, and technical debt reduction—with transparent trade-off frameworks.
• Drive quarterly and annual planning ceremonies, partnering with Engineering Managers and Business Systems Analysts to align capacity with roadmap commitments.
• Serve as the primary internal product voice for all QTC and Finance Systems initiatives, partnering closely with Finance, Accounting, Revenue Operations, Deal Desk, and Legal.
• Lead discovery, requirements workshops, and business process design sessions to translate complex financial and commercial requirements into actionable system specifications.
• Own the decision layer between "what the business needs" and "what engineering builds," resolving ambiguity with structured frameworks and documented decisions.
• Navigate cross-functional stakeholder dynamics including SOX compliance, audit controls, and revenue recognition governance (ASC 606/IFRS 15).
• Act as a product craft mentor and senior thought partner for the BSA team, actively upskilling analysts in product thinking, requirements structuring, acceptance criteria definition, and roadmap communication.
• Model and instill product management best practices—user story writing, prioritization frameworks (e.g., RICE, MoSCoW), sprint review discipline, and outcome tracking—across the team.
• Partner with leadership to evolve the operating model of the team from project-execution-focused to product-thinking-led, raising the bar for how ETA delivers business value.
• Provide structured feedback and growth coaching to BSAs on career development, helping analysts grow toward senior and lead levels.
• Lead product strategy for major multi-quarter programs (e.g., consumption-based billing iterations, CLM/Order Forms, Zuora Product Catalog refactors, ERP optimization) from discovery through go-live.
• Define and maintain program-level dependency maps across concurrent workstreams, surfacing risks early and driving cross-team resolution.
• Own UAT strategy and acceptance criteria in collaboration with BSAs, ensuring system changes meet business requirements before production release.
• Support post-launch stabilization and continuous improvement cycles, prioritizing defect resolution and incremental enhancements based on business impact.
• Partner with Enterprise Architects and Engineering Managers to evaluate build-vs-buy-vs-configure decisions for new capabilities.
• Bring informed opinions on QTC platform architecture trade-offs (e.g., billing model design, middleware integration patterns, revenue recognition rule configuration) based on deep domain knowledge.
• Stay current on platform roadmaps for Salesforce, Zuora, and NetSuite, identifying opportunities to leverage native capabilities before custom builds.

• 8+ years of product management experience, with at least 3 years in an internal platform PM, enterprise applications PM, or systems product leadership role.
• Deep domain expertise in Quote-to-Cash systems: Salesforce CPQ, Zuora Billing, Zuora Revenue, and NetSuite ERP are the core stack—hands-on configuration or implementation experience is a plus.
• Proven ability to translate complex business requirements into clear, actionable system specifications and user stories.
• Strong stakeholder management skills, with experience partnering with Finance, Revenue Operations, and Engineering teams.
• Experience with SOX compliance, audit controls, and revenue recognition (ASC 606/IFRS 15) is highly desirable.
• Excellent communication and presentation skills, with the ability to influence at all levels of the organization.
• Demonstrated experience mentoring and developing team members.
• Ability to thrive in a fast-paced, remote-first environment.

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave