About the company
Vapi is a Voice AI platform that resolves, not transfers. Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life. Trusted by 1 million developers. Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised.
Responsibilities
- 30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
- 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
- 90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integration patterns and common objections, and feed repeated product gaps back to engineering and product.
Requirements
- 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
- Can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
- Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
- Comfortable speaking with both engineers and executives, adjusting the level of detail without dumbing things down.
- Energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.
Conditions
- Real stake: competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: quarterly off-sites
- Flexible time off
- More: catered meals, transportation, gym, and a $10k annual L&D budget