IT Desktop Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Desktop Engineer based in India.

This role provides advanced technical support for enterprise desktop environments, acting as a key escalation point for complex IT issues.

• Serve as a Level 3 escalation point for Support teams, taking ownership of complex and non-routine desktop, operating system, and productivity application issues.
• Diagnose advanced technical problems methodically, perform root-cause analysis, and implement sustainable solutions rather than temporary fixes.
• Troubleshoot Windows 10/11 environments, enterprise applications, peripherals, user profiles, hardware conflicts, system crashes, software incompatibilities, and registry or policy-related issues.
• Support the administration and ongoing improvement of modern endpoint environments, including Microsoft Intune and Azure Virtual Desktop.
• Assist with device management, software distribution, standard desktop configurations, and related endpoint operations.
• Provide clear, patient, and customer-focused communication when explaining technical issues and solutions to end users and support teams.
• Create and maintain technical documentation and knowledge-base materials to reduce recurring incidents and improve support effectiveness.
• Collaborate with Tier 1 and Tier 2 support teams, infrastructure teams, application groups, and other stakeholders in a matrixed environment.
• Identify opportunities to standardize desktop environments, streamline processes, and improve the overall employee technology experience.
• Manage escalated tickets effectively, prioritize competing demands, and consistently meet service delivery expectations with minimal day-to-day supervision.
• Apply basic networking knowledge, including VPN, Wi-Fi, IP, and DNS concepts, when troubleshooting remote endpoint connectivity issues.

• 3–5+ years of progressive experience in enterprise desktop support, helpdesk, or Tier 2/3 escalation environments.
• Strong practical expertise troubleshooting Windows 10/11 operating systems and standard enterprise productivity applications.
• Demonstrated ability to diagnose complex hardware, operating system, software compatibility, profile, registry, and policy-related issues.
• Familiarity with Microsoft Intune, particularly device management and software distribution, is preferred.
• Exposure to Azure Virtual Desktop (AVD) or similar virtual desktop environments is an advantage.
• General understanding of client networking concepts such as VPN, Wi-Fi, IP addressing, and DNS in the context of endpoint troubleshooting.
• Degree in Information Technology, Computer Science, or a related discipline, or equivalent practical enterprise IT experience.
• CompTIA A+, MD-102, or other relevant desktop support certifications are considered a plus.
• Strong analytical and root-cause problem-solving abilities, with a methodical approach to troubleshooting.
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Strong customer-service orientation and a professional, patient approach to user support.
• Ability to organize and prioritize escalated tickets while maintaining attention to detail and meeting service targets.
• Collaborative mindset with the ability to work effectively across support, infrastructure, and application teams.
• Eagerness to learn new technologies, particularly modern endpoint management and cloud-based desktop environments.
• Ability to work independently while contributing effectively within a distributed and matrixed organization.

• Full-time opportunity within a global enterprise technology environment.
• Remote working model in India, with the position available across Hyderabad, Chandigarh, and Bengaluru.
• Opportunities to develop hands-on expertise in Microsoft Intune and Azure Virtual Desktop.
• Exposure to modern endpoint management, cloud desktop technologies, and enterprise IT environments.
• Opportunities to contribute to process improvement, standardization, documentation, and knowledge-sharing initiatives.
• Collaborative environment with interaction across support, infrastructure, and application teams.
• Professional growth opportunities through exposure to complex technical challenges and evolving technology stacks.
• Inclusive, customer-focused culture centered on continuous learning and collaboration.