Account Manager

This is a strategic client-facing role managing a portfolio of conferencing customers across the U.S. and Europe. You will serve as the primary relationship owner, ensuring clients receive exceptional service while maximizing retention and long-term value. The role combines account management, customer success, consultative selling, and project coordination within a highly collaborative technology environment.

• Act as the primary liaison and trusted point of contact between assigned clients and internal teams, ensuring strong relationships and consistently high customer satisfaction.
• Own and manage client contracts, ensuring requirements, deliverables, milestones, and associated timelines are clearly understood and successfully achieved.
• Drive client renewals and proactively identify opportunities to expand accounts through additional products, services, or longer-term engagements.
• Maintain regular communication with client stakeholders in a professional, responsive, and relationship-oriented manner.
• Develop a strong understanding of the product and services portfolio to independently resolve minor issues, prioritize requests, and escalate more complex matters appropriately.
• Gather and document client business requirements for new features, enhancements, and service improvements.
• Proactively identify opportunities to strengthen the client relationship and increase the value delivered through the platform.
• Partner with Product, Design, and Engineering teams to communicate customer feedback, inform product priorities, and contribute to the technology roadmap.
• Collaborate with Sales on new opportunities, bids, and RFP responses, particularly for multi-year and enterprise-level clients.
• Define, monitor, and analyze customer success metrics and account performance indicators, using insights to improve client outcomes and support broader business objectives.
• Coordinate effectively across multiple functions and contribute to other initiatives supporting a highly collaborative global organization.
• Build trusted relationships with stakeholders across different organizations, disciplines, and geographic regions.

• Bachelor's degree or equivalent relevant education.
• 6–7 years of relevant experience in account management, customer success, consultative sales, or a closely related client-facing role.
• Professional experience within the conferencing, academic, scholarly communications, association, or related technology industry.
• Strong client relationship management skills with a demonstrated ability to build trust, understand customer needs, and deliver a high-quality service experience.
• Excellent written and verbal communication skills, with strong organization and attention to detail.
• Strong service orientation and a natural ability to cultivate and maintain long-term professional relationships.
• Ability to work independently, prioritize competing responsibilities, and maintain effective communication with globally distributed colleagues.
• Strong technical aptitude and the ability to quickly understand and become proficient with new software platforms and technologies.
• Ability to translate client requirements and feedback into clear business and product needs.
• Commercial awareness and the ability to identify account growth, renewal, and expansion opportunities.
• Ability to collaborate effectively with Product, Engineering, Design, Sales, and other cross-functional teams.
• Willingness and ability to travel locally, domestically, and potentially internationally when business conditions and travel requirements permit.
• Experience working in a startup or high-growth technology environment is preferred.
• Experience selling, managing, implementing, or developing technical products or services is preferred.

• Competitive salary package.
• Stock option opportunities.
• Flexible remote work, allowing you to work from home or another suitable location.
• Flexible working hours designed to support different working styles and locations.
• Opportunity to collaborate with a high-performing, globally distributed team.
• International and cross-functional working environment with exposure to technology, product, sales, and customer success.
• Opportunity to contribute to meaningful technology that helps professional and scientific communities connect, discover, and share knowledge.
• Potential opportunities for professional development and career growth within a fast-growing technology organization.
• Client-facing role with opportunities to build relationships across the U.S., Europe, and other international markets.