Strategic Account Manager

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Own partner relationships: Act as the main business partner for 3PL owners, driving regular reviews to align their growth with Glovo’s objectives.
• Scale volume & efficiency: Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability.
• Drive tool adoption: Onboard and pitch new Glovo tech, features, and processes to partners to optimize their daily operations.
• Manage contracts & SLAs: Ensure strict contract execution, lead commercial renegotiations, and guarantee high-quality service levels.
• Unblock problems cross-functionally: Work toe-to-toe with Billing, Pricing, Legal, and Ops to solve complex issues fast and ensure a smooth partner experience.
• Turn data into action: Partner with our Strategy & Data team to launch local initiatives and experiments based on marketplace insights.

• 2 years of experience in Account Management, Operations, or Consulting (ideally in delivery, e-commerce, or logistics).
• Commercial & negotiation skills: Ability to build trust and handle tough commercial conversations with business owners.
• Analytical mindset: Comfortable working with data and tracking KPIs to optimize business margins and growth.
• Proactive & ownership-driven: A clear bias for action, comfortable navigating structural changes and ambiguity.
• Tech & tool-savvy: Familiarity with digital tools and dashboard platforms (e.g., Google Sheets, Looker).
• Languages: Native/Fluent Spanish and high working proficiency in English.

• Full-time position.
• Opportunity to work in a fast-paced, high-visibility role.
• Be part of a diverse and inclusive culture.