About the company
ServiceNow is the AI control tower for business reinvention. The ServiceNow AI platform brings together any AI, any data, and any workflow, helping 85% of the Fortune 500 work smarter, faster, and better.
Responsibilities
- Manage physical security workforce service providers across the region, driving service quality and efficiency through clear KPIs and SLAs
- Own the risk profile at regional locations and implement tailored mitigation measures in alignment with the global risk framework
- Build and sustain a strong security culture by partnering with site stakeholders and business owners
- Develop, rehearse, and maintain regional security, crisis, and emergency plans; partner with the BCM program office on a Regional Crisis Management Plan
- Support first response to security and safety incidents at regional sites, including CCTV review and documentation, and coordinate with Global Investigations
- Support new building openings and site changes with risk assessments, design-drawing review, security-concept enablement, onsite quality control, and management of new vendor installations
- Enforce budgetary compliance for security services at each location and support regional program and cost planning
- Act as a liaison with law enforcement, regulatory agencies, and professional security groups across the region
- Implement and manage regional security and safety programs, including travel safety, on-site event support, emergency response, life safety, regulatory compliance, and risk management
- Coordinate with GSOC operations for monitoring, alarm response, and incident escalation across regional sites
- Drive adoption of physical security standards across corporate offices and critical locations
- Serve as the regional subject-matter expert on physical security, providing consultation to Workplace, real estate, and other key stakeholders
Requirements
- Bachelor's degree or equivalent experience managing physical security operations in a corporate environment
- 7+ years in security management, with a major portion leading security programs
- Demonstrable experience in corporate security management and managing large-scale projects with multiple deadlines and stakeholders
- Experience designing security for new buildings or facilities, including placement of access control, cameras, and visitor management systems
- Experience managing service providers and guard-force partners to performance standards and KPIs
- Exceptional writing, research, and analytical skills
Conditions
- Base pay of $155,400 - $213,700, plus equity (when applicable), variable/incentive compensation and benefits
- Full-time, Regular employee type
- Work Persona: Flexible