AI Agent Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

As a Senior AI Agent Engineer | Federal at Moveworks by ServiceNow, you'll be responsible for making our strategic public sector customers successful with the Moveworks platform by accelerating product adoption and innovation across federal civilian, defense, and intelligence community engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering — with a deep appreciation for working hands-on with products, technical problem-solving, and architecting solutions.

• Full-stack Ownership: Partner deeply with federal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch — while navigating the realities of federal procurement, ATO timelines, and agency governance.
• Custom Solution Design: Architect, design, and consult with federal stakeholders to develop high-impact AI solutions that leverage AI in novel and meaningful ways to solve mission-critical business challenges.
• Integration and Implementation: Integrate the Moveworks by ServiceNow Platform with enterprise systems (ITSM, HRIS, identity, knowledge sources) in a manner that is innovative, performant, and compliant with federal security and data-handling requirements, including deployments in FedRAMP High and IL4/IL5 environments where applicable.
• Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision-making by synthesizing on-the-ground customer feedback, compliance requirements, and technical gaps unique to the public sector.
• Strategic Guidance & Influence: Serve as a trusted advisor to federal customers, providing strategic direction to help them overcome technical, organizational, and compliance obstacles, including upskilling agency teams to operate the product independently.
• Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

• You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.
• Communication: You can build deep partnerships across technical staff, program managers, and executives — and translate solutions into clear artifacts (architecture diagrams, proposals, ATO artifacts, SOWs) and compelling narratives for any audience.
• Technical Mastery: You have a strong grasp of API-based systems integration.