Senior Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager (Healthcare Vertical) based in United States.

This is a strategic product leadership role focused on shaping healthcare technology solutions within a customer experience and communications platform.

• Own healthcare product strategy: Define and evolve the healthcare product vision, roadmap, priorities, and success measures while balancing market demand, technical feasibility, customer value, and commercial objectives.
• Drive market and customer insight: Act as the voice of healthcare customers by engaging providers, IT administrators, care teams, and enterprise decision-makers to identify needs, validate use cases, and translate feedback into product priorities.
• Lead healthcare integrations: Define and launch integrations with EHR and practice-management ecosystems using technologies and standards such as FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs.
• Shape technical product direction: Partner with engineering to deliver secure, scalable SaaS workflows, APIs, integrations, provisioning capabilities, analytics, and multi-tenant administration features tailored to healthcare requirements.
• Ensure healthcare-grade compliance: Work with security and legal stakeholders to incorporate HIPAA, HITRUST, SOC 2, PHI protection, authentication, data security, and other relevant compliance requirements into product development.
• Support enterprise sales: Participate in strategic sales cycles by demonstrating product capabilities, explaining integration architectures, and communicating product value to both technical and clinical stakeholders.
• Enable go-to-market teams: Partner with product marketing to develop positioning, technical content, demos, whitepapers, integration guides, launch materials, and other resources that differentiate healthcare solutions.
• Monitor the market: Track healthcare technology trends, competitive offerings, customer expectations, and regulatory developments to identify opportunities and inform the product roadmap.
• Build cross-functional alignment: Collaborate across engineering, design, marketing, sales, solutions engineering, customer success, implementation, security, and legal teams to successfully bring healthcare products to market.
• Represent the product externally: Serve as a subject-matter leader through industry events, webinars, customer advisory boards, and other healthcare technology forums.
• Drive outcomes: Measure product performance through customer value, adoption, business impact, and market feedback, continuously refining the strategy based on evidence and results.

• Product leadership experience: 8+ years of product management experience within SaaS, cloud, communications, or related technology environments, including at least 3 years focused on healthcare technology.
• Healthcare product expertise: Proven experience delivering SaaS products or integrations for healthcare organizations, such as EHR, CRM, patient engagement, or healthcare communications platforms.
• Technical depth: Strong understanding of API design, integration architectures, authentication, data security, enterprise SaaS, and scalable platform capabilities.
• EHR integration expertise: Hands-on experience with healthcare data standards and APIs, particularly FHIR, HL7, SMART on FHIR, and/or Epic App Orchard.
• Healthcare domain knowledge: Strong understanding of healthcare operations, workflows, patient communications, PHI, HIPAA, HITRUST, and related compliance considerations.
• Commercial orientation: Experience partnering with sales, solutions engineering, marketing, and customer success teams and supporting enterprise or strategic customer engagements.
• Communication skills: Exceptional ability to translate complex technical concepts into clear customer benefits, business outcomes, product requirements, and compelling narratives.
• Cross-functional leadership: Demonstrated ability to influence engineering, design, marketing, security, legal, and go-to-market stakeholders without relying solely on formal authority.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field required; a master’s degree is preferred.
• Preferred experience: Background in solutions engineering, sales engineering, technical consulting, CPaaS, CCaaS, UCaaS, healthcare AI, patient engagement, multi-tenant SaaS, enterprise provisioning, or API ecosystems.
• Additional credentials: Agile, Scrum, or SAFe certifications are advantageous.
• Leadership mindset: Strongly results-oriented, analytical, pragmatic, collaborative, resilient, and comfortable navigating ambiguity while maintaining a customer-first perspective.

• Competitive compensation: Expected hiring range of $110,000–$170,000, with the final offer determined by experience, skills, training, certifications, and other relevant factors.