About the company
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, we are uniting human teams with AI agents. Smartsheet is building the next generation of AI-powered strategic planning and work execution agents through SmartAssist.
Responsibilities
- Design and build production-grade LLM-powered agents and workflows within Smartsheet.
- Develop and optimize prompts, RAG pipelines, and agent reasoning patterns; build evaluation frameworks.
- Implement and manage end-to-end AI systems on cloud infrastructure (AWS, GCP, or Azure).
- Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions.
- Mentor and guide other engineers on applied ML best practices.
- Establish best practices and standards for AI development, model governance, and responsible AI.
- Stay current with the rapidly evolving AI/LLM landscape and evaluate emerging tools.
- Contribute to a full stack application – both legacy and greenfield.
Requirements
- 8+ years of software engineering experience, with at least 2 years working directly with LLMs in production.
- Deep, hands-on experience with prompt engineering and context engineering.
- Strong working knowledge of RAG architectures: chunking strategies, embedding models, retrieval evaluation, and failure diagnosis.
- Experience building or extending LLM evaluation frameworks.
- Fluency in agent system design.
- Strong Python skills; comfortable working in data-heavy environments (Databricks, Delta tables, or equivalent).
- Ability to communicate complex quality findings to both technical and non-technical stakeholders.
- Strong cross-functional judgment.
- A bias for clarity in ambiguous situations.
- Legally eligible to work in the U.S. on an ongoing basis.
- BS or MS in Computer Science, a related field, or equivalent industry experience.
Conditions
- Employer subsidized medical/vision and dental coverage for full-time employees.
- 401k Match (50% of your contribution up to the first 6% of your eligible pay).
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Sick Time Off.
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
- US employees receive 12 paid holidays per year.
- Up to 24 weeks of Parental Leave.
- Personal paid Volunteer Day.
- Opportunities for professional growth and development including access to Udemy online courses.
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
- Teleworking options from any registered location in the U.S.